Privacy Policy

_{Effective Date: April 17, 2025}

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At Dr. Morepen Home (“we,” “our,” or “us”), your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website [www.drmorepenhome.com] or use any of our current or future services. These include, but are not limited to: Doctor Visits at Home, Nurse Care, Physiotherapy, Wellness IV Therapy, Lab Tests, Long-Term Care Programs, and any additional health and wellness services we may introduce to better support care at home.

By accessing or using our website or services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following categories of personal information:

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a. Information You Provide

• Name, phone number, email address, and residential address
• Health-related information voluntarily shared during service requests
• Payment or billing information when booking services
• Communications through our contact forms, WhatsApp, or support calls

b. Automatically Collected Data

    ● IP address, browser type, device information

     ● Pages visited, time on site, source of visit

     ● Location information (only if permission is granted)

c. Third-Party Tools We may use services like Google Analytics, Meta Pixel, and others to analyze website performance, enhance user experience, and optimize advertising.

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2. How We Use Your Information

We use your information to:

    ● Deliver and coordinate home healthcare services

    ● Process appointments and provide customer support

    ● Enhance user experience and website performance

    ● Send confirmations, reminders, or service-related updates

    ● Run digital marketing campaigns (in compliance with applicable data laws and consent requirements)

We do not sell or rent your personal data.

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3. Sharing of Information

Your personal data may be shared with:

    ● Licensed medical professionals for service delivery

    ● Diagnostic partners or support staff required to fulfill your care

    ● Authorized third-party tools for analytics or digital advertising (aggregated or pseudonymized where appropriate)

    ● Regulatory or legal authorities, if required by law

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4. Data Security

We use industry-standard practices including encrypted data transmission, access control, and secure hosting to safeguard your information.

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5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

    ● Session functionality

    ● Website performance analysis

    ● Personalized advertising (where legally permitted and consented to)

Users can manage or block cookies via their browser settings.

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6. Your Rights

As a user, you have the right to:

    ● Request access to the personal data we hold

    ● Correct inaccurate or outdated information

    ● Withdraw consent for specific types of processing

    ● Request deletion of your data, subject to applicable laws

To make a request, please email us at hello@drmorepenhome.com or call +91 9570009000

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7. Children’s Privacy

We do not knowingly collect or process personal data of individuals under the age of 18 without verified parental or guardian consent.

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8. Updates to This Policy

We may revise this Privacy Policy to reflect changes in law, services, or operations. All updates will be posted to this page with a new effective date.

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9. Contact Us

For any questions, concerns, or requests related to your data or this policy, reach out to us at:

Dr. Morepen Home
Email: hello@drmorepenhome.com

‍Phone: +91 9570009000

‍Website: www.drmorepenhome.com