Privacy Policy | Dr. Morepen Home

Dr. Morepen Home Privacy Policy

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Dr. Morepen Home, also known as "we," "us," "Dr. Morepen Home," or "our," is the author and publisher of the website https://www.drmorepenhome.com/ and its subdomains (collectively referred to as "Websites"). This also includes other software and applications provided by Dr. Morepen Home, such as the Dr. Morepen Sync mobile application (referred to as "App" and collectively with the Websites as "Services" or "Platform").

This privacy policy ("Privacy Policy") outlines how we collect, use, share, and safeguard personal data from users of our Services (collectively referred to as "you," "User," or "Users" in this Privacy Policy). We developed this Privacy Policy to underscore our commitment to protecting your privacy and personal data. Your access to and use of the Services are governed by this Privacy Policy and our Terms and Conditions.

By confirming that you agree to this Privacy Policy (through the means provided on this website or app), using the Services, or providing us with your information, you consent to the practices and policies outlined in this Privacy Policy. You also consent to our collection, use, and sharing of your information as described in this Privacy Policy. We reserve the right to change, modify, add, or delete portions of this Privacy Policy at our sole discretion, at any time. If you do not agree with this Privacy Policy at any time, please do not use any of the Services or provide us with any of your information.

1. WHY THIS PRIVACY POLICY?

This Privacy Policy is published in compliance with, inter alia:

Section 43A of the Information Technology Act, 2000;
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPDI Rules”); [2]
The Digital Personal Data Protection Act, 2023 ("DPDPA"). [1]

This Privacy Policy states the following:

The type of information collected from the Users, including sensitive personal data;
The purpose, means, and modes of usage of such information; and
How and to whom we will disclose such information.

2. COLLECTION OF PERSONAL INFORMATION

Some of our services require us to know your identity to better cater to your needs. When you use these Services, we may ask you to voluntarily provide certain information that personally identifies you or could be used to identify you. This information may include, but is not limited to, the following:

Contact data: Name, email address, phone number, physical address.
Demographic data: Gender, date of birth, age.
Data regarding your usage of the services: History of appointments and other transactions made by or with you through the use of Services.
Health or medical data (Sensitive Personal Data): Past medical history and conditions, presenting symptoms, diagnostic reports, prescriptions, medication history, and data tracked via the Dr. Morepen Sync app (e.g., blood glucose levels, blood pressure, weight). [4, 5]
Financial Information: Payment details like credit/debit card information or UPI ID, processed through our secure payment gateway.
Other information that you voluntarily choose to provide to us: Information shared by you with us through emails or other communications.

The information Dr. Morepen Home collects from you may be classified as 'personal data' or 'sensitive personal data' according to the DPDPA and SPDI Rules. [1, 2]

3. PRIVACY STATEMENTS

By using and accessing the Services, each User agrees to comply with the Terms and Conditions, which includes acceptance of this Privacy Policy.

All information, including sensitive personal data, provided by a User to us is voluntary. You acknowledge that Dr. Morepen Home, either independently or with its Partners, may utilize such information for the purposes outlined below. The collection and processing of 'sensitive personal data' under the DPDPA requires your explicit consent. By agreeing to this Privacy Policy, you provide the necessary consent as mandated by applicable law. [1]

Purpose and Lawful Basis for Processing Your Data

We only process your data for specific, explicit, and legitimate purposes. Our lawful basis for all processing is your Consent.

To Provide Services: We use your Contact, Health, and Account Information to schedule and deliver the services you request, such as dispatching a doctor or nurse to your location or processing a lab test.
To Process Payments: We use your Financial Information to bill you for services.
To Communicate With You: We use your Contact Information to send you service-related communications, such as appointment confirmations, reminders, and lab reports.
To Improve Our Platform: We may use anonymized and aggregated Technical and Health Information for research, data analysis, and to improve the quality and functionality of our services.
For Legal Compliance: We may be required to process your data to comply with legal obligations or respond to lawful requests from government authorities.

We will never use your Sensitive Personal Data for marketing purposes. We will only send you marketing communications if you provide separate, explicit, opt-in consent.

Data Sharing and Third-Party Disclosure

We do not sell your personal data. We only share it with the following parties on a need-to-know basis to provide our Services:

Medical Professionals & Lab Partners: We share your relevant Personal and Sensitive Personal Data with the independent doctors, nurses, phlebotomists, and labs who deliver your requested service. They are bound by professional confidentiality obligations.
Payment Gateways: We share Financial Information with our secure third-party payment processors to handle transactions.
Technology Service Providers: We may use third-party vendors for data hosting (e.g., cloud services) and software maintenance. These vendors are contractually obligated to maintain the confidentiality and security of your data.

Your Rights as a Data Principal

Under the DPDPA, you have the following rights over your personal data [3]:

Right to Access: You can request a copy and summary of your personal data that we hold.
Right to Correction: You can request to correct any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data when it is no longer necessary for the purpose it was collected for.
Right to Withdraw Consent: You can withdraw your consent for data processing at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Grievance Redressal: You have the right to file a complaint with our Grievance Officer if you feel your rights have been violated.

To exercise any of these rights, please contact our Grievance Officer.

If you wish to deactivate your account or request the cessation of our use of your information for service provision, please contact us via [support@drmorepenhome.com]. We will retain your information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

4. CASUAL VISITORS NOTE

No sensitive personal data is automatically collected by Dr. Morepen Home from any casual visitors of this website, who are merely perusing the site. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately.

5. CONFIDENTIALITY AND SECURITY

Your Personal Data is stored electronically by Dr. Morepen Home on its own or its employees' and Partners' equipment. We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access controls, and regular security audits. [7, 8]

No administrator at Dr. Morepen Home will have access to your password. You must protect against unauthorized access to your password, computer, and mobile devices. Always remember to log out from the Website when your session is complete. Dr. Morepen Home and its Partners assume no liability for any unauthorized use of your account or password. If you suspect any unauthorized use, promptly notify Dr. Morepen Home.

Dr. Morepen Home restricts access to User information to employees on a need-to-know basis only. Despite these measures, Dr. Morepen Home is not liable for breaches of security or actions by third parties or events beyond our reasonable control, including government actions, computer hacking, or system failures.

6. CHANGE TO PRIVACY POLICY

Dr. Morepen Home reserves the right to update this Privacy Policy at any time. If there are significant changes in how Dr. Morepen Home handles Users' personally identifiable information, we will notify Users by displaying a notice on the Website or sending an email. By using the Services after receiving a notice of changes, you consent to the updated terms.

7. CHILDREN’S AND MINOR’S PRIVACY

Dr. Morepen Home strongly advises parents and guardians to monitor the online activities of their minor children. The Dr. Morepen Home Website, App, and Services are not intended for use by minors unsupervised. A parent or legal guardian must agree to the Terms and this Policy on behalf of a minor to use the Services.

8. CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms and Conditions of the Website and the other Services, and you unconditionally agree that becoming a User of the Website, the App, and its Services signifies your assent to this Privacy Policy.

9. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or Dr. Morepen Home's information collection, use and disclosure practices, you may contact us at hello@drmorepenhome.com. If you have any grievance with respect to our use of your information, you may communicate such grievance to our Grievance Officer:

Name: [Name of Grievance Officer]
Email: hello@drmorepenhome.com
Address: [Your Company's Address]

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