Privacy Policy

Effective Date: Sept 1, 2025

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We are committed to safeguarding the privacy and confidentiality of all users of the Morepen HealthPro App (“App”). This Privacy Policy explains how we collect, use, store, and protect your personal and professional information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

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Data We Collect

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  • Professional Information: medical licence, identity proof, qualifications, and bank details for verification and payouts.

  • Contact Information: Name, email address, and mobile number for account management and secure communication.

  • Usage Data: Location, device information, and in-app activity to enable bookings, dispatch, and operational efficiency.
  • Patient Data (limited access): Prescriptions, consultation notes, and visit details created during services, used only for medical and billing purposes.

Purpose of Data Collection

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We process your data for the following purposes:

  • To verify and onboard licensed healthcare professionals.

  • To enable booking acceptance, consultations, and prescription uploads.

  • To process earnings and task-based payouts.

  • To ensure compliance with medical ethics and regulatory standards.

  • To improve App performance, security, and service delivery.

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Data Security & Confidentiality

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  • All sensitive data, including patient health records, is encrypted in storage and transmission.

  • Access to patient information is restricted to authorised doctors for the duration of the consultation.
  • Strict technical and organisational safeguards are implemented, including audit logs, access controls, and regular security reviews.

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Data Sharing

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  • We do not sell or rent personal data to third parties.

  • Data may be shared only with:

    • Authorized Payment Gateways for payouts.

    • Regulatory Authorities, if required under Indian law.
  • Any sharing is done on a need-to-know basis, with confidentiality safeguards

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User Rights

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As per the DPDP Act, 2023, you have the right to:

  • Access and review your personal data.

  • Request correction or deletion of inaccurate data.

  • Withdraw consent for data processing (subject to legal and operational limitations).
  • File a grievance in case of data misuse or breach.

Retention & Deletion

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Data will be retained only for as long as necessary to fulfill service obligations, legal compliance, and payout requirements. Upon account closure or request for deletion, personal data will be securely erased unless required to be retained under law.

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Consent

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By registering and using the App, you explicitly consent to the collection and use of your data as outlined in this Privacy Policy.

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