Terms & Conditions
Effective Date: April 17, 2025
Welcome to Dr. Morepen Home ("Company", "we", "our", or "us"). By accessing or using our website [www.drmorepenhome.com] and related services, including Doctor Visits at Home, Nurse Care, Physiotherapy, Wellness IV Therapy, Lab Tests, Long-Term Care Programs, and any future offerings (collectively, the “Services”), you agree to be bound by the following Terms and Conditions (“Terms”).
If you do not agree with any part of these Terms, please do not use our Services.
1. Eligibility to Use Services
You must be at least 18 years of age to use our Services. By accessing the website or booking services, you confirm that you meet this age requirement or are acting under the supervision of a parent or guardian.
2. Medical Disclaimer
- Our Services are provided by licensed medical professionals but are not a substitute for emergency medical care.
- We do not provide critical care or emergency response services. In the case of a medical emergency, please call 102/108 or visit your nearest hospital immediately.
- Any health-related information provided on the website or during service is for informational purposes only and does not constitute medical advice unless delivered by a licensed professional during a consultation.
3. Service Availability
- Service availability depends on geographic location, doctor/nurse/technician availability, and user demand.
- We reserve the right to reschedule, modify, or cancel services in case of unforeseen circumstances including safety risks, weather, technical issues, or staffing constraints.
4. Booking, Payments, and Cancellations
- Users may book services through the website, WhatsApp, or by calling our helpline.
- We may offer prepaid or postpaid options depending on the service.
- Payments are processed via secure third-party payment gateways.
- Cancellations or rescheduling must be requested at least 2 hours in advance, unless stated otherwise for specific services.
- Refunds, where applicable, are governed by our [Refund & Cancellation Policy].
5. User Responsibilities
You agree:
- To provide accurate, current, and complete personal and health information.
- Not to misuse or abuse our services or staff.
- Not to use the website for any unlawful or fraudulent purpose.
- Not to copy, reproduce, or exploit our content, trademarks, or service design without written permission.
6. Intellectual Property
All content on the website — including logos, icons, text, graphics, and software — is the intellectual property of Dr. Morepen Home or its licensors and protected under applicable intellectual property laws. Unauthorized use is prohibited.
7. Data Privacy
We collect and process your personal information in accordance with our [Privacy Policy]. By using our Services, you consent to such processing and confirm that all data provided is accurate.
8. Limitation of Liability
To the fullest extent permitted by law, Dr. Morepen Home, its team, affiliates, and service providers are not liable for:
- Any indirect, incidental, or consequential damages
- Delays or disruptions in service delivery
- Reliance on information provided through the website or during consultations
9. Indemnification
You agree to indemnify and hold harmless Dr. Morepen Home, its affiliates, medical professionals, and staff from any claims, damages, or losses arising out of your misuse of the Services, violation of these Terms, or breach of applicable laws.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts located in New Delhi.
11. Amendments
We may update these Terms from time to time. The revised Terms will be posted on this page with the new effective date. Continued use of the Services constitutes acceptance of the updated Terms.
12. Contact Us
If you have any questions or concerns regarding these Terms, you may contact us at:
Dr. Morepen Home
Email: hello@drmorepenhome.com
Phone: +91 9570009000
Website: www.drmorepenhome.com
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